Category Archives: Blog

Is Privacy Changing In The Digital Age?

The story surrounding Facebook and the Cambridge Analytica data breach has been all over the news recently. It has put a spotlight on how our most private data and information is being shared. We know what we put out for the public to view, but how is data concerning our age, our likes, dislikes and other demographics being handled?

This conversation started because Cambridge Analytica, a political analysis company based in the U.K., was discovered to have improperly accessed the data of Facebook users who downloaded the app “This Is Your Digital Life.” According to Facebook, 87 million people were believed to have been impacted by the improper sharing of data.

Since the Cambridge Analytica scandal has come to light, Facebook has released tools to help you learn if your data was shared without your knowledge. There was either an alert in your News Feed, or you can check through Facebook’s Help Center.

Millions of people use Facebook for personal or business applications. While the long term effects of the Cambridge Analytica data breach have yet to be seen, it has brought the issue of privacy to the forefront of people’s minds. People are now more aware of what, where and how they share their information online.

Tracking Changes In Technology

The old saying that “The only constant is change,” applies to many things, but it is especially true in the voice and data industry.

Recently, people have been discussing the future of technology more than usual. Everyday there seems to be a new prediction surrounding upcoming trends, changes and the latest tools.

In the news, there is a constant flow of stories about cyber attacks hitting business of all sizes, cryptocurrency and the future of the internet. With so many changes and new technologies on the horizon, it’s more important than ever to have a partner you can trust with your business’ voice and data assets.

For a business of any size, it may be overwhelming to research and choose the most efficient and affordable option. The team at InfoStructure is dedicated to bringing you the best voice and data services in the industry because we know how important they are to your business. We also remain current on industry trends in order to provide the best service possible.

Whatever your business needs, we hope you will reach out to our team. At InfoStructure, we think of our customers as one big, happy family. In life, your family is always there for you. And in business, InfoStructure will always be by your side.

Our Staff Continues To Thrive

At InfoStructure, we value all of our employees. They are the foundation of our business and the reason for our success.

So when our employees experience amazing career milestones, we can’t help but celebrate and share the good news with everyone.

We are proud to announce a few recent in-house staff promotions. We are so thrilled with everyone on the InfoStructure team, and are excited to watch them grow and excel.

Jonah Richey was promoted to Customer Service Manager from technical support representative.

Joann Bryant is now a Hosted PBX Manager, promoted from a Hosted PBX Specialist.

Ian Gordon was promoted to Agent Channel Manager/Sales Engineer from a Sales Support Specialist.

Congratulations to all of you! We are delighted as you start this new chapter in your careers!

High Speed Internet Connects Your Business

How many times have you sat at your desk, turned on your computer, clicked the internet icon and waited for the page to load? You take a sip of coffee as you wait. A few seconds pass. Then 30 seconds. Then a minute. The page remains blank while that annoying loading circle endlessly revolves.

Sound familiar? If so, then you’re being held hostage by a slow, unreliable internet connection and lack of bandwidth.

High speed internet and increased bandwidth are crucial to a business’ regular operations. Even daily tasks, such as sending and receiving email, are requiring more bandwidth. Today, most emails contain at least one photo or logo, which uses more bandwidth. It’s the same with videos, which are becoming more prevalent. Trying to stream music or instructional videos, all while answering emails with photos attached, will eat up your available bandwidth in a heartbeat.

Fortunately, InfoStructure has options which allow you to get more bandwidth and reliable service from your internet. We have several choices for your business, including:

● Ethernet Over Copper
● Fiber Optics
● DSL
● Ashland Fiber Network

And more!

The internet has evolved since its inception, but at its foundation, has always been about connection. High speed internet is an important part of your daily operations, and an unreliable internet connection is detrimental to your business.

Our team is happy to speak with you about each of our high speed internet options, and see which one will work best with your current needs and future goals.

Reliable Communication For Your Business

You make and receive numerous business calls everyday. A reliable phone system is a necessity because you don’t want phones which break down or drop calls. Hosted PBX phone systems are an intuitive tool for small and medium-sized businesses that will make your daily operations more efficient.

Hosted PBX phone systems are easy to use, less expensive than a typical phone system and eliminate costly maintenance fees. It is a Cloud-based platform that integrates your desktop phone with your computer, and provides your business with a variety of voice applications.

Hosted PBX is great for many types of businesses, and handles disaster recovery with ease. It is geo-redundant with replicated servers in two data centers, so the application can switch from one site to the other, should there be a catastrophic failure in one area. This gives everyone in your office peace of mind in case a disaster happens.

Additionally, the voice applications are housed in the Cloud, so you don’t need to purchase a system, cards, server or software. Data about your business, customers and employees stays safe, but is still easily accessible to those in your organization with the right permissions.

Communication is a necessary part of every successful business, and you need a phone system you can trust. A business cannot rely solely on a cell phone to make and receive important calls. Having a professional phone system in place ensures your company doesn’t miss out on potential opportunities.

But with so many choices available, it’s important to find the right one for your organization. If you have questions, concerns, or want to know the truth behind what makes a good phone system, reach out to the experts at InfoStructure. Our friendly team loves to talk about voice services, and we’ll advise you on the best options. Communication is our business!

The Net Neutrality Debate

The future of the internet has been a popular topic in the news recently, and the discussion has centered around Net Neutrality. The original regulations were put in place during the Obama administration. However, in December 2017, the Federal Communications Commission (FCC) reversed Net Neutrality.

The previous regulations prohibited broadband providers from blocking websites or charging more money for higher-quality service or specific content. Additionally, the federal government will no longer regulate high-speed internet delivery as if it were a utility.

The reversal of these policies sparked a heated discussion about the future of the internet, and the potential effects on companies, new start-ups and regular users.

So what does this mean for you and your business?

It will take time for the repeal to go into effect, so businesses and consumers will not see any immediate changes. The FCC states the repeal will help consumers, promote market competition and give broadband providers more incentive to offer consumers a wider variety of services.

Critics of the repeal believe it will eventually be harder for consumers to access certain online content, and that start-ups will have to pay more in order to reach their customers. This could result in small businesses losing out on potential customers and income.

Additionally, since the reversal, more than 20 states are suing the FCC over its decision. This could mark the beginning of an intense legal battle over the future of the internet.

At this time, it’s unclear what may change for internet users, but what is clear is that InfoStructure intends to remain net neutral and allow all customers access to all content and applications regardless of the source.

Tips for Choosing a Hosted PBX System

Consider Total Cost

hosted-pbxOn-premise telephone systems typically require a large upfront investment, while hosted systems are paid for with more affordable, monthly payments. Buyers should consider the total cost of ownership of these systems in addition to the initial capital necessary to purchase a new phone network.

The Value of Specific vs. Bundled Functionality

Today, the technical capabilities of hosted and on-premise PBX systems are largely equal. One difference, however, is how these features are bundled. Hosted PBX providers commonly bundle features and charge a set per-user price. On-premise PBX, on the other hand, often provides buyers greater flexibility on the features and functionality they want to pay for (particularly, offering more customization for specific users).

Ease of Customization

Customization is often attainable with on-premise systems, as an on-staff IT professional commonly oversees the system’s deployment and management. With hosted systems, customization is often handled by the provider. While vendors may offer some customization, they are often unable to make extreme customizations for every customer. If your system requires advanced customization, on-premise PBX may be a more reasonable option. If choosing a hosted option, work with a vendor to discuss the exact customizations you need and what they can offer.

True Costs of Tech Support

If you currently don’t have an IT team, then hosted PBX can potentially save your company from having to hire technical staff members. However, you should also consider how relying on third-party support works with your company’s current strategies. If your telephone system is critical to your business, you should be very comfortable with your vendor that will be responsible for system support.

The InfoStructure Solution

InfoStructure’s Hosted PBX (infoPBX) features lower costs, scalability, and elimination of costly PBX maintenance. Our Cloud based platform is designed for medium and small business phone systems. infoPBX integrates your desktop phone with your computer and provides you with a wide range of voice applications, and because these applications are hosted in the cloud, there is no need for you to purchase a system, cards, server or software. The applications are bundled in three different price plans and offered as a managed service that is billed monthly.

To find out more about Infostructure infoPBX and other products and services we provide, visit our website at www.infostructure.net, email us at sales@infostructure.net or call us at 541.773.5000.

Save Your Business Money with an InfoStructure Hosted PBX Phone System

InfoStructure Hosted PBXOur Hosted PBX Phone Systems feature lower costs, ease-of-use, and elimination of costly PBX maintenance – this is the promise of infoPBX, a Cloud based platform designed for medium and small business phone systems. infoPBX integrates your desktop phone with your computer and provides you with a wide range of voice applications, and because these applications are hosted in the cloud, there is no need for you to purchase a system, cards, server or software. The applications are bundled in three different price plans and are offered as a managed service that is billed monthly.

How Using Hosted PBX vs. Phone Lines Saves Money

Phone companies charge by the minute for phone calls. PBX treats information passing through your broadband IP as chunks of data, making it less expensive than a phone line. For businesses that want to save money, using Hosted PBX will cut costs by using available resources.

Primary Ways That Hosted PBX Saves Money
  • The cost of installing or upgrading phone lines is omitted.
  • Hosted PBX Systems feature equipment that hooks directly into your broadband network
  • Hosted PBX Systems offer encrypted VPN connections, saving the cost of buying security software for phone lines
  • Hosted PBX Systems offer common features that phone companies may charge for, including call waiting, voicemail, caller ID and conferencing
  • Our infoPBX National plan offers unlimited long-distance calling*
No more “Phone Guy”

Expanding your phone system normally requires a call to the phone company to setup new equipment. That means time lost as new lines and calling features are connected. With Hosted PBX, that connection can be done with a few clicks via the web portal on your account.

See your Voicemails as Emails

Our Hosted PBX forwards your voicemail to your email inbox. This feature allows you to play voicemail on your Mac or PC, freeing up time on your handset.

Get in Touch with us Today!

Our staff is standing by to help you start saving your business money! Call us at 541.773.5000, or send us an email to sales@infostructure.net to find out more about our Hosted PBX Phone Systems.

* InfoStructure reserves the right to adjust rates for excessive usage. International calls are billed separately. 

 

5 Great Time-Saving Keyboard Tricks

Hands-on-laptop-keyboard

1) Speed Up Your Searches

By tapping Command+F at the same time on a Mac or Control+F on a PC, you can search for a word on a webpage or document. No more poring over the whole page to see where that paragraph on computer networking started! This command shows you every instance of the word or phrase you search so you can easily navigate between references or search and replace.

2) Speedy Document Shortcuts

There are a couple of document and editing shortcuts everyone should know. Of course, to copy and paste text, you can use Command+C and Command+V (Mac) or Control+C and Control+V (PC). To select all of a text (or image), use Command/Control+A; to undo an action, Command/Control+Z. And, to save a document, it’s Command/Control+S. Once you’ve got a handle on these basics, your text editing will be light-years faster.

3) Text Styling in a Snap

Most word processors and text editors (including Microsoft Word, Google Docs, and email clients) share a lot of the same standard shortcuts for styling text: To make text bold, tap Command/Control+B; to italicize something, Command/Control+I; and to underline a word, Command/Control+U.

4) Cleaned Up Hyperlinks In Gmail

No need to copy and paste a URL into an email. If you highlight the text you want to turn into a link, then hit Control/Command+K, a pop-up in Gmail appears and lets you paste in the URL. Now, instead of having an email littered with http://s and www.s, you’ve got clean text with a few blue, clickable links.

5) Google Calendar Tricks

We would be lost without Google Calendar events and notifications. These time-saving tricks are helpful if you’re planning your schedule for the upcoming weeks and months. To create an event in Google Calendar, just hit “C.” If you’ve navigated into the future (or the past) and want to quickly jump back to today, hit “T.” And, if you want to switch to month view, hit “3” or “M.” For day view, hit “1” or “D.”

Top Five PC Tips Everyone Should Know

1) Find/Delete large files wasting space:

A handy tool called WinDirStat (Windows Directory Statistics) can be used to easily find which files and folders are taking up the most space on your drive. From there, you can delete them and open up a ton of storage space.

Find/Delete large files wasting space

2) Reduce the number of programs running at startup:

If your PC is taking too long to boot, it’s probably because you have far too many programs running at startup. Reducing this is easy, it will make your PC launch noticeably faster and lighter upon first load. To change the items running at startup, go to Run using the hotkey Windows key + R, and type “msconfig.” A small window will appear (see the screenshot below), select the Startup tab. From here you will be able to turn off many startup programs, which can shave several seconds (or minutes) off your boot time. (Note Windows 8 has moved this functionality to the Task Manager). Try to make sure you research what you are turning off as some processes might be needed by third party programs or drivers you have installed.

Reduce Startup Programs

3) Cloud backup important files:

If you’re working on a critical paper for school, work, or any other major project, make sure you are backing up the file not just locally. You can use services like Dropbox, Google Drive, or any of the other popular cloud storage solution which will do the legwork for you in the background. Of course, you can also throw the files on a thumb drive or external HDD just to be safe but backing up to the cloud can be done seamlessly which is twice the advantage.

Cloud backup important files

4) Better multiple monitor control:

There are several useful keyboard shortcuts for controlling open windows on multiple monitors. Pressing the Windows Key + Arrow Keys will cause a window to quickly snap to each side of either monitor. Alternatively, hitting Shift + Windows Key + Arrows will cause the window to jump to the other monitor. Lastly, pressing Windows + P will allow you to quickly set up a second display or projector.

Better multiple monitor control

5) Bring up the system information window:

This is so much quicker than digging this out the traditional way… Just press Windows + Pause/Break and the System Information panel will be ready to go. This might be the only use for the Pause/Break key you will ever find, so enjoy it!

Bring up the system information window