Category Archives: Knowledge Base

Mac Mail Support

Setting up Mac mail for the first time and how to access the mail settings after setup.

1. Open Mac Mail – if you have never opened Mac Mail before you will be greated with a setup screen.
a. Note that if you already have settings and need to change them click Mail, Preferences, Accounts

Enter your name, email address, and password then click Continue

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2. Next you will be asked for the mail server information.
Mail servers are mail.DOMAIN for example:
If your email address is @infostructure.net your mail servers will be mail.infostructure.net

Most users setup their accounts as IMAP, if you want the mail program to store the mail on your computer you can choose POP.
Enter the Description, mail server, username (your email address), and password then click Continue.

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3. Incoming mail security is the next screen, leave the box for Secure Socket Layer unchecked and Authentication should be set to password then click continue

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4. Outgoing mail is the next screen, the outgoing mail server is the same name as the incoming mail server you entered in step 2
Also check the box for Use Authentication and enter your email address and password then click continue

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5. Security for outgoing mail should be set the same as step 3, leave the SSL box unchecked and choose Password for authentication and click continue

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6. Account summary will show everything you entered and you also need to click the Take account online check box then click create

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If you already have an account setup and need to verify your mail settings they can be access by clicking on Mail at the top and Preferences. Once in the preferences window click Accounts

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InfoStructure Product User Manuals

Here are downloadable user manuals for products InfoStructure carries and supports.

Polycom Phones

Aastra Phones

Legacy RIO User Manuals

Polycom® SoundPoint® IP Color Expansion Module

Turn Your Polycom SoundPoint® IP 670 desktop phone into a high-performance color attendant console
Polycom IP Phone 650Polycom® SoundPoint® IP Color Expansion Module

soundpoint_ip_color_expansion_module

The industry’s first color expansion module
Features a large, vibrant color display for easier viewing, navigation, and call visualization
With the SoundPoint IP 670, it creates together a high-performance, productivity-enhancing solution for telephone attendants
Simplifies management and monitoring of a high volume of simultaneous calls
Delivers business scalability and investment protection by adding up to three modules to the SoundPoint IP 670

Features and Benefits

Augments the same visually pleasing, vibrant color user interface of the SoundPoint IP 670
Matches elegantly with the look and feel of the SoundPoint IP 670
Easy to deploy – Plug and play since power and signaling are provided by the host phone
Hot swappable – can be added to or removed from a live SoundPoint IP 670
14 illuminated keys configurable as a line appearance or a speed dial with busy lamp field

Polycom® SoundPoint® IP Backlit Expansion Module

Turn your Polycom SoundPoint® IP 650 desktop phone into a high-performance attendant console
Polycom IP Phone 650Polycom® SoundPoint® IP Backlit Expansion Module

soundpoint_ip_backlit_expansion_module

Augments the user interface of the SoundPoint IP 650 desktop phone
Creates together with a host phone a high-performance, productivity-enhancing solution for telephone attendants
Simplifies management and monitoring of a high volume of simultaneous calls
Provides an easy transition from traditional Key Systems to the features and functionality of Voice over IP
Allows you to add up to three modules as your business grows

Features and Benefits

160×320 pixel graphical grayscale LCD with backlight
14 illuminated keys configurable as a line appearance or a speed dial with busy lamp field (BLF)
Hot swappable – can be added to or removed from an idle host phone at any time
No extra cables or power supplies are required
Plug-and-play – requires no set-up as power and signaling are provided by the host phone
User-friendly call visualization similar to that on the SoundPoint® IP 650

Polycom® VVX® 500 Performance Business Media Phone

A performance business media phone with the world’s best high definition audio, video playback, and business application integration, the Polycom VVX phone delivers best-in-class desktop productivity and unified communications (UC) for the knowledge worker and busy professional.
Polycom IP Phone 650Polycom® VVX® 500 Performance Business Media Phone

vvx500-sm-a

Improve knowledge-worker productivity and gain access to business information at a glance.
Reduce training time through superior calling features in a sleek design and simple-to-use phone
Leverage previous IT infrastructure investments
Reduce costs through simple deployment and easy administration, upgrades and maintenance
Provides expandability and investment protection with USB ports for optional accessories and hardware upgrades
Offers easy integration with third – party UC and productivity applications

Features and Benefits

Intuitive, gesture-based color, multitouch interface for voice calls and applications
Flexible twelve line appearances, (one or more line keys can be assigned for each line extension) on this feature-rich phone with Polycom HD Voice™ technology crystal clear voice quality and advanced audio processing
Simple, flexible, secure provisioning options
API for integration with business applications
Productivity suite with Polycom Desktop Connector to PCs; keyboard and mouse sharing
Microsoft® Exchange® calendar integration
Visual conference management with local voice call recording and corporate directory access
Personalized information at a glance – Polycom My Info Portal
Built-in Web application and Digital Photo Frame

Polycom® SoundPoint® IP 670

A premium SIP desktop phone with color display that delivers a rich voice, visual, and applications experience

soundpoint_ip650

Polycom IP Phone 670Polycom®
SoundPoint® IP 670

A large, vibrant color display for easier viewing and navigation
Revolutionary voice quality with Polycom HD Voice™ technology
Integrated Gigabit Ethernet (GigE) switch to enable bandwidth-intensive applications
Six lines in stand-alone mode and 34 lines with three Polycom SoundPoint IP Color Expansion Modules
A visually improved platform to enable a high level of integration with productivity-enhancing applications and business processes
Built-in USB port to support applications, such as Local Call Recording from the Polycom Productivity Suite

Features and Benefits

Backlit 320 x 160 pixel color display delivers a rich visual experience
Unparalleled voice quality and clarity that makes every call efficient and productive
Integrated GigE support that future-proofs your network infrastructure investment
A color interface platform for accessing applications, such as the Polycom Productivity Suite and third-party applications
Advanced SIP functionality, including shared lines, busy lamp field, and presence
Broad and robust interoperability with a broad array of SIP call control platforms for open choices and simplified provisioning and support

Polycom® SoundPoint® IP 650

High-performance IP phone with Polycom HD Voice™ technology

soundpoint_ip650

Polycom IP Phone 650Polycom®
SoundPoint® IP 650

Six-line executive phone
Revolutionary voice quality with Polycom HD Voice technology
Cutting-edge features and applications
Expandable to support three Polycom SoundPoint IP Expansion Modules
Interoperable with leading SIP-based IP PBX and Softswitch platforms

Features and Benefits

Six lines (standalone) / 12 lines (with the SoundPoint IP Expansion Module)
Polycom HD Voice technology, including support of G.722 wideband codec, Acoustic Clarity Technology 2, and systems design optimized for Polycom HD Voice technology
Advanced functionality, including shared lines, busy lamp field, presence, and XHTML applications
Support of up to three SoundPoint IP Expansion Modules
Backlit 320 x 160-pixel grayscale graphical LCD
Integrated IEEE 802.3af Power over Ethernet (PoE) support
USB port for future applications

Polycom® SoundPoint® IP 550

Cutting-edge SIP feature set meets Polycom® HD Voice™ technology

soundpoint_ip550

Polycom IP Phone 550Polycom®
SoundPoint® IP 550

Four-line manager’s phone
Revolutionary voice quality with Polycom HD Voice technology
Cutting-edge SIP features
Backlit, easy-to-read LCD with support of Asian characters
Interoperability with leading SIP-based IP PBX and Softswitch platforms

Features and Benefits

Four lines
Polycom HD Voice technology, including support of G.722 wideband codec, Acoustic Clarity Technology 2, and systems design optimized for Polycom HD Voice technology
Advanced functionality, including shared lines, busy lamp field, presence, and XHTML application
Backlit 320 x 160-pixel grayscale graphical LCD
Integrated IEEE 802.3af Power over Ethernet (PoE) support

Polycom® SoundPoint® IP 450

Mid-Range SIP desktop phone with Polycom HD Voice™ and high-resolution, backlit display

soundpoint_ip_450

Polycom IP Phone 450Polycom®
SoundPoint® IP 450

Revolutionary voice quality with Polycom HD Voice™
High-resolution backlit LCD with support of multiple languages and Asian characters
Built-in XHTML Microbrowser for third party applications
Fully enabled to run the Polycom Productivity Suite
Three lines for a moderate volume of calls

Features and Benefits

Polycom HD Voice™ technology, including support of G.722 wideband codec, Acoustic Clarity Technology 2, and systems design optimized for Polycom HD Voice
Advanced functionality, including shared lines, busy lamp field, presence, and XHTML Microbrowser
Backlit 256 x 116-pixel multi-layer, grayscale graphical LCD
Integrated IEEE 802.3af Power over Ethernet (PoE) support (Class 2)
Two port 10/100 Ethernet Switch

Polycom® SoundPoint® IP 335

Entry level IP phone with Polycom HD Voice™ technology

soundpoint-ip-335-sm-a

Polycom IP Phone 335Polycom®
SoundPoint® IP 335

Revolutionary voice quality delivered through HD Voice technology
High-resolution backlit, graphical display
Two-line entry-level phone
Easy to configure and use
Integrated Power over Ethernet (PoE) support (Class 2)
Interoperability with leading IP PBX and Softswitch platforms

Features and Benefits

Polycom HD Voice technology, including support of G.722 wideband codec, Polycom Acoustic Clarity™ Technology 2, and systems design optimized for Polycom HD Voice technology
Advanced functionality, including shared lines, busy lamp field, three-way conferencing, and XML microbrowser
Backlit 102 x 33-pixel, grayscale graphical LCD
Integrated IEEE 802.3af Power over Ethernet (PoE) support (Class 2)
Two port 10/100 Ethernet Switch
Dedicated RJ-9 headset port