On-premise telephone systems typically require a large upfront investment, while hosted systems are paid for with more affordable, monthly payments. Buyers should consider the total cost of ownership of these systems in addition to the initial capital necessary to purchase a new phone network.
Today, the technical capabilities of hosted and on-premise PBX systems are largely equal. One difference, however, is how these features are bundled. Hosted PBX providers commonly bundle features and charge a set per-user price. On-premise PBX, on the other hand, often provides buyers greater flexibility on the features and functionality they want to pay for (particularly, offering more customization for specific users).
Customization is often attainable with on-premise systems, as an on-staff IT professional commonly oversees the system’s deployment and management. With hosted systems, customization is often handled by the provider. While vendors may offer some customization, they are often unable to make extreme customizations for every customer. If your system requires advanced customization, on-premise PBX may be a more reasonable option. If choosing a hosted option, work with a vendor to discuss the exact customizations you need and what they can offer.
If you currently don’t have an IT team, then hosted PBX can potentially save your company from having to hire technical staff members. However, you should also consider how relying on third-party support works with your company’s current strategies. If your telephone system is critical to your business, you should be very comfortable with your vendor that will be responsible for system support.
InfoStructure’s Hosted PBX (infoPBX) features lower costs, scalability, and elimination of costly PBX maintenance. Our Cloud based platform is designed for medium and small business phone systems. infoPBX integrates your desktop phone with your computer and provides you with a wide range of voice applications, and because these applications are hosted in the cloud, there is no need for you to purchase a system, cards, server or software. The applications are bundled in three different price plans and offered as a managed service that is billed monthly.