Author Archives: Nicole

Businesses Bandwidth and the Need for Speed

It may be tempting to believe that information comes out of thin air, but the infrastructure of internet communication is not magic. Rather, data runs on physical lines and through network devices that can only carry a finite amount of traffic. Given that business functions are increasingly turning over to web applications, customers are using the internet as the primary point of contact with a business, and phone lines are increasingly being replaced with voice over IP (VoIP) systems, a company cannot neglect its bandwidth needs.
It is not uncommon to hear the results of dropped packets due to bandwidth constraints when using web applications such as Skype. Audio calls, video conferencing, media streaming, employees running media from third-party sites, and other bandwidth intensive uses compete with traffic needed by applications that handle primary business functions. There are some general guidelines for how much bandwidth a business may need:
• 2 megabytes per second will cover medium to low-definition video chat, social media, limited voice calls, and most inter-office text communication such as IM and email.
• 5 megabytes per second will cover all of the above plus high definition video and medium file transfers.
• 10 megabytes per second will enable large file transfers and most of the other intensive, high-tech needs of a modern business.
A business should consider high-speed internet and its network capabilities with as much thought as its business plan, its recruiting/talent retention, and its sales/marketing efforts. In order to ensure that your bandwidth capabilities are up to par with the strategic vision of your company, contact your trusted service provider.

InfoStructure co-sponsors CCHS’s Sparrow Club

Meet our Sparrow - Hunter Johnson

InfoStructure is proud to be co-sponsoring Cascade Christian Sparrow, Hunter Johnson along with SASCO Fasteners, Metal Masters, Inc., and Mr. Ken Selland.

Hunter Johnson, a lively and enthusiastic 12 year old, lives with a rare genetic condition called Williams Syndrome, that only 1 in 10,000 people live with worldwide. Williams Syndrome is caused by a small deletion on the 7th chromosome and usually results, as with Hunter, in an unusually friendly personality, developmental delay, and many serious medical concerns, especially of the cardiovascular system.

In Hunter’s case, tests have revealed several heart conditions including supervalvular aortic stenosis, pulmonary stenosis, and multiple VSD’s (holes in the heart). Although Hunter’s heart conditions are presently stable, frequent heart check-ups will be required as he continues to grow.

Hunter has already endured multiple surgeries. He was only four months old when his family learned he needed a heart catheterization due to several complications. He has also had surgery to have his tonsils and adenoids removed, has had ear tubes, and within the last year he had back surgery for a tethered spinal cord. In addition to all of these procedures, Hunter will soon undergo an extensive foot and leg surgery, which is needed to correct the right foot from curling inward and to reposition his leg. These surgeries are especially frightening and difficult because those with Williams Syndrome can experience sudden death with anesthesia.

Hunter also lives with scoliosis (progressive curvature of the spine), and receives treatment for this (along with treatment for his foot) at Shriner’s Hospital in Portland.

Between appointments at both Shriner’s and OHSU, Hunter and his family travel to Portland an average of four to five times per year.

Despite his serious medical conditions Hunter lives his life full of joy and brings happiness to others. Hunter loves being outdoors, playing basketball, swimming, playing hackie sacks, and video games. Hunter is very proud of the medals he has won for running in Special Olympics, and will gladly show them off when asked.

Cascade Christian High School has committed to making Hunter their Sparrow for the 2012/2013 school year. Cascade students will work hard to support Hunter and his family (both financially and emotionally) through sponsored community service and fundraising projects.

Business VoIP Success Stories

Business VoIP is on the rise since it is a scalable and cost-effective option for leveraging telephone communications across an organization. Advocacy for VoIP services is all over the world of telecommunications not simply because of the hard data produced to support it, but because there are many real case studies of business VoIP success:

• NuVo Technologies, a Hebron, KY producer of high-end audio equipment, would have 20 – 30 callers hang up while on hold with its traditional phone system. With no abilities to project how long callers would be on hold or any real abilities to monitor the hold queue, the situation cost the company business. After transitioning to a VoIP system, NuVo can better analyze call patterns and field customer needs. Furthermore, the system aids in telecommuting which helps business continuity and emergency management.

• The Mennonite Mission Network, a religious outreach group which supported four offices and as part of its mission had nearly 30 long-distance employees and staff traveling all over the world, needed an effective replacement for its aging phone systems. Due to the need for mobility in missionary work, it was decided that as much flexibility as possible was needed in the solution. Ultimately, the MMM saved $15,000 to $18,000 a year with the new system and recouped its investment in 25 months.

• Sportsman’s Warehouse, a national chain of outdoor retailers, was achieving a 50% annual growth and had a phone system that could not keep up with that growth. The company needed a centralized phone systm to keep up with the rapid growth and new locations popping up across the country. Their goal is always to have customers in the store within two weeks of occupying a new building, a goal which the easy setup of a VoIP system helps achieve. With its new system the company is able to manage 2000 phones with an IT department of just 22 employees.

These are just a handful of business VoIP success stories. Contact InfoStructure and we will explain how we have assisted our customers in making this winning transition.

Exciting Trends in IP Business Communications for 2013

The Emerging Mobile Majority
The rapid adoption of mobile devices in the workplace continues to enhance productivity and efficiency. A recent report by Forrester observes, “A full 66 percent of employees now use two or more devices for work every day including desktops, laptops, smartphones and tablets.”

Integrating Public and Private Clouds
The emerging mobile workplace requires an ability to switch between public and private clouds, and to do so both securely and seamlessly. Companies will be challenged to enthusiastically and competently embrace change and support cloud-based applications.

In 2013, in excess of 60 percent of companies will have instituted cloud computing to some degree, according to a recent Gartner report.

Security Initiatives
The need for cloud-based security is no longer just good business, it is essential. The need to protect proprietary data is self-evident. So is the need to keep customer information secure as well.

Also, legal mandates are as substantial as ever. Current initiatives include health care clouds to address privacy requirements under the Health Insurance Portability and Accountability Act (HIPAA). The public sector is looking to cloud-based solutions to maintain compliance with the Federal Information Security Management Act. Finally, the payment card industry’s rapid emergence in mobile device-based transactions creates a host of new security needs in the cloud.

IP Traffic Growth — 29% per year
The pervasiveness of mobile devices and cloud-based computing will be driving forces in 2013 and beyond. The Cisco Visual Networking Index projects annual compound growth in IP traffic of a dramatic 29 percent through 2016. Consumers and employees alike will increasingly expect smart and secure networks to enhance their productivity and their lives.

About Us
InfoStructure is one of a new generation of IP business communications providers that is creatively harnessing the internet’s power and potential. In 18 years, we have grown from an Oregon-based ISP provider to a company with a fully redundant IP network that enables an array of IP voice and data services, including business VoIP. For information on how we can assist in the growth of your enterprise, contact us today.

Is EOC a Good Fit for You?

You know what they always say – time is money. Well, the reason they always say that is because it’s true. When your time is your most valuable asset, you don’t want to waste any of it waiting on inadequate connection speeds or dealing with interrupted service. If you need fast, reliable internet service at affordable prices, Ethernet over copper (EOC) might be the best business internet solution for you.
If your business is growing to the point that you’ve outgrown traditional DSL, then Ethernet over copper is an affordable way to take things to the next level. EOC can offer higher bandwidth that is easily scalable and extremely reliable. Depending upon your business location, it offers bandwidth speeds up to 45 Mbps, while remaining less expensive than a T-1.
EOC uses the existing copper telephone wires already in place, so the installation time tends to be relatively quick. Ethernet over copper combines that infrastructure already in place with new technology to bring greater reliability to your internet service. EOC uses multiple wire pairs, so if one pair goes offline, others can be accessed.
Is EOC the right choice for your business? If you need more bandwidth and faster network speeds, along with disaster recovery solutions and redundancy to protect your information assets, take a close look at EOC. Deployed on the best EOC technology available, InfoStream EOC is designed for businesses like yours.
Gain the bandwidth you need to save your business time and money. Contact us for information on pricing and availability in your area.

SIP Trunking: What Is It and How Does It Support My Business

Cutting costs and increasing productivity is the mantra of most businesses today. Taking advantage of new telecom technologies is a prime way to increase communication and collaboration inside and outside the organization. To take full advantage of your business telephone services consider utilizing SIP Trunking.

In traditional telephony a physical circuit is need to connect the telephone system (PBX) to the public switched telephone network (PSTN). If you have various locations connected to your PBX, you are probably paying for a T1-PRI (Primary Rate Interface) to each, or if your capacity is larger than 23 channels you may have to purchase additional PRI circuits. With SIP trunking you eliminate the need for the physical circuit and receive telephone service over the data network instead; voice simply becomes another service running on your data network. The SIP trunk can carry voice, data and video all at the same time.

There is more to the cost efficiency of SIP trunking. As mentioned above, PRI is sold in increments of 23 but with managed SIP trunks you only pay for the lines or bandwidth that you need and add additional capacity when necessary. SIP trunking can also include all of your local and long distance telephone usage allowing you to predict and control your monthly communication expenses better than ever before.

An added benefit and one that can be crucial, is the disaster recovery capability of SIP Trunking. When utilizing direct trunk overflow you have the ability to transfer inbound calls to an alternate location (phone number). This can be invaluable if for any reason connectivity to the PSTN from a location is lost. This will allow you to continue communicating with your clients and employees until the situation is resolved.

At InfoStructure we know what it takes to leverage the most out of your business communication investment. With our InfoSIP trunking solution you have the flexibility of our national plan or local plan with free installation for either. Check out our FAQ page then contact us for a complete quote or help in determining what solution works best for your objectives.

High Speed Internet is a Win-Win For Consumers and Retailers

There’s no doubt that access to high speed internet has changed the way we do just about everything. From streaming movies and games to working from home, the internet continues to change the way we work and play.

Now with the holiday season upon us, many will turn to shopping online rather than venturing into the maddening crowds of brick and mortar shops. And why not? Today’s breakthroughs in high speed internet enable consumers to shop smarter and faster than ever before.

In fact, according to a report from the Internet Innovation Alliance (IIA), consumer savings from online shopping increased from 12.2% to 13.5% annually. This was attributed to consumers having high speed internet access.

It’s no surprise that high speed internet access allows smart shoppers to save money. Through the internet, shoppers can do fast and easy price comparisons among competing stores, have access to greater inventory, and realize savings on car expenses since they never have to leave home.

Founding IIA co-chairman, Bruce Mehlman believes that “transitioning to next-generation networks is crucial for all Americans to be able to make the Internet part of their financial strategy.”

The average American family can save substantially on entertainment, travel, as well as services such as bill paying through using the internet. Many have come to realize this as Cyber Monday 2012 saw a big jump in online purchases over last year. According to a report in Internet Retailer.com, IBM reported online sales up 30.3% over last year.
Don’t be left behind without high speed internet.

Contact us for information on how our high speed internet solutions can get you and your business on the information highway quickly and easily.