Author Archives: InfoStructure

Glossary of VoIP Terms

Terms used when discussion Voice over Internet Protocol (VoIP).

Analog audio signals: Analog audio signals are used to transmit voice data over telephone lines. This is done by varying or modulating the frequency of sound waves to accurately reflect the pitch of the sound. The same technology is used for radio wave transmissions.

ATA: ATA or the analog telephone adaptor is the hardware device that connects the conventional telephone to the Internet through a high speed bandwidth line, provides the interface to convert the analog voice signals into IP packets, delivers dial tone and manages the call setup.

Bandwidth: Bandwidth is the volume of data that can be transmitted over a communication line in a fixed amount of time. It is expressed in bits per second (bps) or bytes per second for digital devices and in cycles per second, or Hertz (Hz) for analog devices. Bandwidth can also be defined as the difference between a band of frequencies or wavelengths.

Broadband: It is a term used to define high speed Internet connection, generally provided by cable TV, DSL or dedicated telecom lines. The high speeds are achieved by the carrying capacity of the cable that can carry multiple messages simultaneously.

Cable modem: The cable modem is a device that is used to connect a computer to the high speed coaxial cable run by cable TV companies to provide access to the Internet. The connection is made through an Ethernet port, which is a shared medium and can affect download speeds if too many users log on simultaneously to the Internet on that particular cable segment. However, despite this cable modems provide extremely fast access to the net.

Circuit switched networks: These networks have been used for making phone calls since 1878. They use a dedicated point-to-point connection for each call. This reduces their utility because no network traffic can move across the switches that are being used to transmit a call.

Client (Softphone client): The software installed in the user’s computer to make calls over the Internet.

Codec: Codec is a term that arises from the Compressor-Decompressor or enCOder/DECoder process. It is used for software or hardware devices that can convert or transform a data stream. For instance, at the transmitting end codecs can encode a data stream or data signal for easy transmission, storage or encryption. At the receiving end, they can decode the signal in the appropriate form for viewing. They are most suitable for videoconferencing and streaming media solutions.

Compression: This is a term that is used to indicate the squeezing of data in a format that takes less space to store or less bandwidth to transmit. It is very useful in handling large graphics, audio and video files.

Data compression: This is the process that is used to compress large data files into mall files so that they use less bandwidth during transmission and less disk space when stored. The compression depends upon the repeatable patterns of binary 0s and 1s. The higher the number of repeatable patters, the higher is the compression. The right compression codes can compress data files to 40% of their original size. The graphics files can be compressed even more – from 20% to 90%.

DSL modem: A DSL modem is a device that is used to connect one or more computers to the high speed DSL line provided by a DSL operator to gain access to the Internet. The customers use these modems to log on the net to download or transmit data. Since the DSL lines have high bandwidth capacity the data transfer speeds are very high.

E911: E911 is the short form of the term Enhanced 911, and is used for providing emergency service on cellular and Internet voice calls.

Emergency 911 calls: This is an emergency telephone number that handles all calls related to police, fire or medical emergencies. The number, which is allotted under the North American Numbering Plan (NANP), is answered by either a telephone operator or an emergency service dispatcher, who, in turn, alerts the appropriate emergency service.

H.323: An ITU standard that lays down guidelines for real time voice and videoconferencing utilities on the Internet. The H.323 standard supports voice, video, data, application sharing and whiteboarding and defines media gateways for conversion to packets.

Internet congestion: Internet congestion occurs when a large volume of data is being routed on low bandwidth lines or across networks that have high latency and cannot handle large volumes. The result is slowing down of packet movement, packet loss and drop in service quality.

IP address: An IP address, also known as Internet Protocol address, is the machine number used to identify all devices that are connected to the net. Each device has its own unique number which it uses to communicate. This number is fixed in the case of those computing devices that have a fixed IP address. The rest are allotted a dynamic IP address, which is valid for the period they are connected to the net. The numbers range from to

IP mapping: IP mapping is the process of identifying IP addresses on the basis of their geographical locations. The mapping enables web administrators to pinpoint the location of any computing device connected to the Internet.

IP Phone: An IP Phone is one that converts voice into digital packets and vice versa to make phone calls over Internet possible. It has built-in IP signaling protocols such as H.323 that ensure that the voice is routed to the right destination over the net. The IP phones come with several value added services like voicemail, e-mail, call number blocking etc.

IP telephony: IP telephony refers to the two-way transmission of voice over Internet. The voice is transmitted in real time by using the packet-switched technology over the IP network. Some of the applications that use IP telephony are IP-based phone services, voice over instant messaging and videoconferencing.

IP: IP, which is the acronym for Internet Protocol, defines the way data packets, also called datagrams, should be moved between the destination and the source. More technically, it can be defined as the network layer protocol in the TCP/IP communications protocol suite.

ITU: ITU, which is the acronym of International Telecommunication Union, is a telecommunications standards body based in Geneva. It works under the aegis of the United Nations and makes recommendations on standards in telecommunications, information technology, consumer electronics, broadcasting and multimedia communications.

Jitter: It is a term used to indicate a momentary fluctuation in the transmission signal. This happens in computing when a data packet arrives either ahead or behind a standard clock cycle. In telecommunication, it may result from an abrupt variation in signal characteristics, such as the interval between successive pulses.

Kbps: Kbps is the acronym for kilobits per second and is used to indicate the data transfer speed. If the modem speed, for instance, is 1 Kbps then it means that the modem can route data at the speed of one thousand bits per second.

Lag: Lag is the term used to indicate the extra time taken by a packet of data to travel from the source computer to the destination computer and back again. The lag may be caused by poor networking or by inefficient or excessive processing.

Latency: Latency is the time that elapses between the initiation of a request for data and the start of the actual data transfer. This delay may be in nanoseconds but it is still used to judge the efficiency of networks.

Mapping: The process of identifying all related data fields or data streams and putting them in an easily identifiable context. For example, IP mapping enables users to pinpoint the geographical location of any computing device on the Internet.

MGCP: Acronym of Media Gateway Control Protocol. Used for a Voice over IP system. It consists of a Call Agent and a set of gateways, of which at least one works as the “media gateway” and performs the conversions.

NANP: Stands for North American Numbering Plan. A telephone numbering system that has evolved the way area codes and numbers are allotted. The system was established in 1947 and covers the United States, Canada and a few neighboring areas. It uses a three-digit area code and seven-digit telephone numbers. Its fiat is, however, limited to the public switched telephone networks only.

Net Phone: A net phone uses the Voice over IP technology to make voice calls. These calls are made by converting analog sound signals into digital data packets, and then moving the packets to their destination over the net.

Packet loss: Packet loss is the term used to indicate the loss of data packets during transmission over a computer network. This may happen on account of high network latency or on account of overloading of switches or routers that are unable to process or route all the incoming data.

Packet switched networks: These are networks that break messages into small digital packets, stamp each packet with the destination IP address, and route them across different channels to their destination where they are reassembled in their proper sequence. This is done to avoid network congestion and speed up data movement from multiple sources.

Packet: A packet is a unit of data transmitted over the network in a packet-switched system. It consists of a header that stores the destination address, a data area which carries the information that is being transmitted, and a trailer which contains information to prevent errors during transmission.

Peer-to-Peer (P2P): The term peer-to-peer is used to indicate a form of computing where two or more than two users can share files or CPU power. They can even transmit real time data such as telephony traffic on their highly ad hoc networks. Interestingly, the peer-to-peer network does not work on the traditional client-server model but on equal peer nodes that work both as “clients” and “servers” to other nodes on the network.

POTS: POTS is the short form of plain old telephone service. It transmits voice as analog data on communication lines that are much slower when compared to today’s ISDN or FDDI lines. However, not long ago POTS, which is also known as the public switched telephone network, was the standard telephone system across the world.

Processor drain: This is a term used to indicate a drop in the quality of VoIP phone service when a user opens several applications on his computer simultaneously.

Protocol: It is a convention or standard that defines the procedures to be adopted regarding the transmission of data between two computing end points. These procedures include the way the sending device should sign off a message or how the receiving device should indicate the receipt of a message. Similarly, the protocols also lay down guidelines for error checking, data compression, and other relevant operational details.

PSTN: PSTN, which stands for Public Switched Telephone Network, refers to the telephone system that transmits analog voice data. Till recently, PSTN was the heart of all phone systems worldwide. However, most of the developed world is now switching to or has switched to telephone networks that are based on digital technologies, such as ISDN and FDDI. RJ45: RJ45, which is the acronym of Registered Jack-45, is a telephone connector that is used in Ethernet and Token Ring Type 3 devices. It has eight “pins” or electrical connections.

Router: A router is a network device that that handles message transfer between computers that form part of the Internet. The messages, which are in the form of data packets, are forwarded to their respective IP destinations by the router. A router can also be called the junction box that routes data packets between computer networks.

Sampling: This is a methodology used to measure the value of an analog signal at regular intervals, and encoding it into a digital format for VoIP phone services.

Service provider: A service provider is a business entity that provides a communication, storage or processing service for a fee. Some of the service providers in the digital world are the Internet service provider (ISP), application service provider (ASP), storage service provider, mobile phone service provider, web hosting provider, and of course, VoIP Service Provider.

SIP phone: A SIP phone is a telephone that uses the SIP (Session Initiation Protocol) standard to make a voice call over the Internet. The SIP phones come with several value added services like voicemail, e-mail, call number blocking etc. There are no charges for making calls from one SIP phone to another, and negligible charges for routing the call from a SIP phone to a PSTN phone.

SIP: SIP, which is the acronym of Session Initiation Protocol, is an IP telephony signaling protocol. It is primarily used for voice over IP (VoIP) calls, though with some extensions it can also be used for instant messaging. It is less complex than H.323, the other IP telephony protocol.

Soft switch: It is a software application that is used to keep track of, monitor or regulate connections at the junction point between circuit and packet networks. This software is loaded in computers and is now replacing hardware switches on most telecom networks.

Softphone: This is a software application that is installed in the user’s PC. It uses the Voice over IP technology to route voice calls over the net and provides several value added features, such as call forwarding, conference calling, and integration with applications such as Outlook for automatic dialing The audio is provided through a microphone and speakers plugged into the sound card. The only limitation of a Softphone is that the phone call has to made through a PC.

Voice chat: This is an application that enables two or more than two individuals to carry on a verbal conversation over the Internet. Voice chat is also known as audio-conferencing or telephone conferencing on the net.

Voice over IP (VoIP): VoIP or Voice Over Internet Protocol is the technology that is used to transmit voice over the Internet. The voice is first converted into digital data which is then organized into small packets. These packets are stamped with the destination IP address and routed over the Internet. At the receiving end the digital data is reconverted into voice and fed into the user’s phone.

Voicemail: It is a telephone messaging system that digitizes the analog voice signals and stores them on disk or flash memory in a central computer. These messages can then be retrieved by users by logging on to the server or forwarded to another voice mailbox. Most voice mail systems have auto attendant capabilities, that is they can use prerecorded messages to route callers to the appropriate person or mailbox. Voicemail is usually a free feature in VoIP service plans

IM: IM, which stands for Instant Messenging, is a software that allows users to exchange messages in real time. However, to do so both the users must be logged on to the instant messaging service at the same time. Some of the popular IM services are: MSN Messenger, AOL Instant Messenger, Yahoo! Messenger, Google Talk and ICQ.

VoIP Gateway: This device provides the conversion interface between the public switched telephone network (PSTN) and an IP network for voice and fax calls. Its primary functions include: voice and fax compression/decompression, packetization, call routing and control signaling. It also provides an interface to Gatekeepers or Softswitches, billing systems, and network management systems.

VoIP PBX: VoIP PBX, which stands for Voice over Internet Protocol Private Branch eXchange, is a telephone switch that converts IP phone calls into traditional circuit-switched TDM connections. It also supports traditional analog and digital telephones.

VoIP Phone: A VoIP Phone is one that uses the Internet to route voice calls by converting the voice data into IP packets and vice versa. The phones come with built-in IP signaling protocols such as H.323 or SIP that help in the routing of data to the right destination. A VoIP phone can also be a software application that is installed in the user’s PC. In this case it is known as the Softphone. Also, the calls in this case have to be made from the PC, and not through a telephone instrument.

VoIP services: The VoIP Services are packet-based services that use the Internet to move voice data. These services are much cheaper than the traditional PSTN services because the investment in infrastructure is low. They also come with several value added features which make them more lucrative than the conventional landline phone services.

Web phone: A web phone is a device that allows users to make voice calls over the Internet.

WiFi Hotspot: An area where a wireless access point enables users carrying wireless-enabled laptops to log on to the Internet. The limiting condition is that the access point is configured to broadcast its presence and does not require authorization for access. Generally, WiFI hotspots are located in public places like airports, train stations, libraries, marinas, convention centers, coffee shops and hotels.

WiFi phone: A WiFI phone is one that enables users to make phone calls from public WiFi hotspots or residential WiFI network environments. Besides voice calls, these phones can be used to send e-mails wirelessly.

VoIP Frequently Asked Questions

Home & Small Office VoIP FAQ

Q. What do I need to get InfoStructure VoIP Service?

A. The requirements to have InfoStructure VoIP are fairly simple. You need the following:

A high-speed Internet connection
A billing and shipping address
An InfoStructure approved phone adapter
A touchtone phone

Q. Is InfoStructure VoIP hard to install?

A. No. It is very simple. You plug the phone adapter into your high-speed Internet Modem then plug your telephone into the phone adapter. You then plug the phone adapter into power and that is it!

Q. Does my computer need to be on for InfoStructure VoIP to work?

A. No. You can use the service without your computer being on. Your high-speed Internet connection needs to be working (the modem) and your phone adapter needs to be plugged into it.

Q. Can I make calls while I am using the Internet on my computer?

A. Yes. You can use your computer, the Internet and your phone at the same time.

Q. Can I keep my existing phone number?

A. Yes! InfoStructure has the ability to port your existing phone number in most parts of the Continental United States. To find out if your area is supported, simply email or call us at 800.419.4804.

Q. Will it work with the phone wiring & phone jacks in my home with more than one phone?

A. InfoStructure supports one phone connected to the back of the VoIP phone adapter, however the system does work with home wiring. It requires that you or a phone technician do a bit of simple wiring work and InfoStructure VoIP will work on the wiring thoughout your home. InfoStructure does not do this wiring.

Q. Does InfoStructure provide the high-speed Internet connection?

A. InfoStructure can provide DSL and other high-speed Internet services in most areas. You can also use any high-speed Internet connection from any provider with InfoStructure VoIP. InfoStructure is a well established Phone Company and Internet Service Provider. If you would like to find out more about getting your Internet Connection from InfoStructure, visit our High Speed Internet page, email or call us at 800.419.4804.

Q. If I move, will I have to cancel service and start it again?

A. No. Because you can use InfoStructure VoIP in any location with a high-speed Internet connection, you’ll never have to cancel your phone service. Just take your phone adapter & telephone with you and set it up on the Internet connection at your new location.

Q. Does InfoStructure VoIP work with 911 service in an emergency?

A. Yes. There are details you should know about 911 service over VoIP before you place your order.

Q. Will my FAX work with InfoStructure VoIP?

A. Yes. In most cases, FAX machines work with InfoStructure VoIP.

An Overview of IP Voice

Learn the basic networking concepts of IP voice for business and home

The ability to place and receive phone calls over the Internet Protocol is commonly called IP voice. It’s also identified by the underlying protocol known as VOIP (voice over the Internet Protocol) or its signaling protocol – SIP (session initiation protocol). Often the terms SIP and VOIP are combined as SIP VOIP to represent IP voice. IP voice technology leverages the versatility and global presence of the Internet. Though IP voice has been around for over a decade, it has undergone several evolutions since its inception. Despite the excellence of early-day core and edge technology by the likes of Cisco, Nortel and Avaya, the Internet of ten years ago was not quite ready to transmit voice because it was engineered mainly for computers, not people, to talk to each other. Since then, the Internet has been reconfigured for voice, and technology has been refined to the extent that the user experience of VOIP is as good as traditional business phone lines. Moreover, the inherent flexibility, mobility, scalability, and economies of VOIP technology have made it the technology of choice for millions of businesses and consumers worldwide.

User Manuals

Hosted PBX Help Documents

InfoStructure Acquires Rio Networks

Medford, Oregon – July 26, 2013 – InfoStructure, a new generation provider of voice and data services, today announced its acquisition of Rio Networks, a facilities based communications company previously owned by the Cow Creek Tribe of Umpqua Indians.

The agreement more than doubles their staff size, nearly triples their revenue and enables InfoStructure to offer more small business and enterprise services from their own private network to every major market in the state.

InfoStructure’s Managing Partners, Jeff Rhoden & Scott Hansen, see the move by their company as a natural evolution in the company’s growth.

“Buying the company you used to work for is always satisfying but in this case it’s also a strategic investment in the network and personnel that will allow us to fulfill our long term growth strategy,” Jeff Rhoden said.

Scott Hansen also sees the benefits with their acquisition.

“On a personal level, the story of acquiring a company that we worked for over a decade ago is pretty cool, but accomplishing this with a business partner that I have known since pre-school makes it special. On a business level, the opportunities that the combined companies have are incredible. I am very excited to put our plans in action and work closely within each Oregon community that we now offer services,” Scott Hansen said.

InfoStructure continues to emerge as a successful player in the IP Cloud space, leveraging the power of the Internet and the many voice and data services that it hosts within its network. In business since 1994, the company has managed to flourish through the economic storms and grow its workforce, its customer base and its bottom line.

For more information on InfoStructure, visit or call 541-773-5000.

InfoStructure Support
541-842-8216 (phone)

About InfoStructure

InfoStructure ( represents a new generation of telecommunications providers harnessing the power of the Internet and providing network services for small and medium businesses in the Western US. In business since 1994, the company started as an ISP providing Internet access in southern Oregon, and by 2003, it transitioned into voice services as a CLEC (competitive local exchange carrier) and began offering traditional business and residential phone services. By 2007, InfoStructure began developing its fully redundant IP network and offering business VoIP. Today the company offers a wide range of IP voice and data services, as well as traditional telephone and Internet services.

About Rio Networks

Rio Networks ( is an Oregon owned and operated provider of leading edge business communication and cloud services including phone, email, data and Internet. Coverage areas include Portland, Hillsboro, Oregon City, Woodburn, Salem, Albany, Corvallis, Eugene, Springfield, Redmond, Bend, La Pine, Roseburg, Grants Pass, Medford, Ashland and more. Rio Networks services the business communities of Oregon with an industry leading 96 percent customer satisfaction score.

What is SIP?

Our telecom industry just loves acronyms, which roll off our tongues in steady streams as though a different language is being spoken. Take “SIP” for example. SIP has been around for over a decade, but the term is still an enigma among small business managers, despite the fact that SIP and other modes of business VoIP are approaching mass market adoption. Perhaps the main cause of the confusion is the fact that SIP is often given other names within the industry or maybe because it’s represented in unintelligible “techie” terms. Hopefully we can briefly clarify the meaning and application of SIP and answer some of the most commonly asked questions.

Session Initiation Protocol (SIP) is the signaling format of Voice Over the Internet Protocol (VoIP). SIP and VoIP are terms that are often used interchangeably, even though VoIP technically has a much broader application. SIP is a proven method for using an Internet connection for the purpose of voice transmission. The virtual paths over which SIP calls travel are most commonly called “SIP trunks” and “call paths.” They’re also less formally referred to as “VoIP phone lines” or just “Internet phone lines.” In the final analysis, they are economical alternatives to office phone lines and no more complicated to use than POTS…oh, that’s another telecom acronym that stands for “plain old telephone service.”

You don’t need to have an IP phone system to install SIP. If you do have an IP PBX with a VoIP-ready interface, you’re ready to go. If not, you can keep your existing phone system and still use SIP, in which case, you would need a network device that converts the phone signal to IP. These network devices vary in price, depending upon the number of required trunks, QOS and network security, but they are usually much less expensive than the typical PRI cards and other premise equipment used with a traditional PBX. If you’re in the market for a new IP phone system, you can purchase one from Cisco, Avaya or Shoretel, or you might alternatively choose a “hosted” VoIP PBX solution like our InfoTalk Pro, which is offered as a managed service.

With InfoStructure’s SIP, you don’t need to obtain new phone numbers when converting from a non-VoIP application. Your existing phone numbers can be “ported” by most SIP carriers. You can also order new numbers local to your area or “virtual numbers” – phone numbers with area codes and exchanges outside of your local area, whatever works best for your business. In addition, you receive one free phone number (DID) per SIP trunk. If you require more numbers, they’re available at only $1.00 each per month. Also included are caller ID with name, call hunt groups, and call detail reports via web portal.

A commonly asked question is regarding the size and type of Internet connection needed to accommodate SIP. A reliable Internet broadband connection is a prerequisite for any VoIP service, regardless of whether it’s DSL, wireless, Ethernet over copper, or fiber optics. The amount of bandwidth is definitely a consideration, and it depends upon your unique business needs for both voice and data. The bandwidth per SIP trunk varies with the type of compression used in the SIP carrier network, but as a rule of thumb with our SIP, you can conservatively estimate 80 Kbs per call, including overhead. So eight concurrent calls, for example, will use up to 640 Kbs of bandwidth.

The time that it takes to install SIP depends mainly upon what is needed to fulfill your specific requirements. A simple installation can take only a couple of days after your order is placed. A larger, more complex installation requiring multiple locations and network equipment installations could take up to two weeks or longer.

We hope this helps to remove some of the mystery surrounding SIP! For information on SIP pricing, check out our SIP product, InfoTalk Plus, available in special rate plans with both unlimited and metered usage. If you have any questions, please call us. Our Oregon call center is open 7 X 24 every day of the year with friendly and knowledgeable service reps waiting to take your calls and answer your questions.

Top 10 Predictions for 2012

2012 It’s a new year and exciting opportunities abound for all of us. Despite some ominous claims to the contrary, we envision 2012 to be lots of sunshine and blue sky! Yes, there will be the on-going challenges of a less-than-stellar economy and the typical jitters of a presidential election year, but overall, we see our cup as half full, and it’s with a cautiously positive outlook that we make our top 10 predictions for 2012.

  1. By year end, Amazon will be a major force in the smart phone industry.
  2. The New England Patriots and the San Francisco 49ers will play in the 2012 Superbowl, and the 49ers will win.
  3. After a long retreat, gold and silver prices will soar to new highs.
  4. Facebook will have one billion users by year end.
  5. Gigabit wireless (802.11ac) will begin to replace Ethernet.
  6. The debt crisis of Europe will slow down the economic recovery of the US.
  7. In the laptop world, Intel’s Ultrabook will exceed Apple’s MacBook Air in popularity and sales.
  8. Mobile applications will continue to surge.
  9. Apple will release the iPhone 5 and despite a sluggish economy and a saturating smart phone market, the new iPhone will have enough new features to make it exceed all expectations in sales.
  10. InfoStructure will be setting new highs in business VoIP growth in consecutive quarters throughout the year.


Season of Gratitude

During this magical time of year, we have the opportunity to reflect upon all that is good and count the many blessings with which we’ve been bestowed. It’s a time for an opening of the heart and being grateful for the gift of life exactly as it has been given to us. Through that opening, we exit this year and enter the next one renewed.

We at InfoStructure would like to express our deepest gratitude to our customers, fellow employees, and partners, and we wish you a Merry Christmas and a blessed new year!

Webinars Made Easy

WebinarAdvancements in technology often come with a price, including a long learning curve in user adoption. Such is not the case with InfoConnect – a new web conferencing platform designed for quick set-up and ease of use, and it’s loaded with the most advanced features!

Smart mobile phones with full browsers and built-in cameras, social networks, IPTV, video compression, webcam innovation, and high speed Internet networks have all contributed to a new world of visual web communication, serving both business and consumer interests. It’s no surprise then that visual web applications continue to outperform traditional modes of communication, like voice and print, especially for collaborative, group purposes.

Web conferencing is part of this trend. The audio conference bridge of yesteryear is being outpaced by webinar technology which, not many years ago, required an IT employee to operate. But things have changed. With the latest webinar platform advancements, like those of InfoConnect, just about anyone can easily set-up and conduct a webinar like a pro! And with the economies of scale created in hosted webinar solutions, prices have remained very affordable.

Whether you need to address your sales team in weekly meetings or launch a new product with your customers, InfoConnect web conferencing can handle both your basic and sophisticated requirements. Below is the InfoConnect toolkit that will make your webinars a success:

  • Video – launch up to 12 webcams instantly
  • Adobe Flash platform – no downloads required to operate
  • Record live meetings
  • Conduct PowerPoint presentations with annotation tools
  • Desktop screen sharing with remote control
  • Share files between users
  • Whiteboard presentations
  • Play streaming video or audio clips
  • Chat and other feedback tools
  • Personalize meeting with images, logos and contact information

For pricing information on InfoConnect, call us now at 800-419-4804. 

InfoStructure Joins Forces with Extreme Makeover

Medford, Oregon – September 20, 2011 – InfoStructure, a telecom solutions provider based in Talent, Oregon, joined other local and national companies to sponsor an event hosted by Extreme Makeover: Home Edition that forever changed the lives of an Oregon family with autistic children.

For several years, C.J. and Lindsay McPhail supported children with medical disabilities in their community through Southern Oregon Sparrow Clubs, a regional chapter which C.J. helped to start. It was during his tenure with Sparrow Clubs that the McPhails learned that two of their own children had autism. Their home, which sits on a large wooded property, presented challenges for proper treatment of their children’s condition. Being an old structure, it lacked the appropriate heating, wiring, plumbing and ventilation to accommodate their unique needs. Enter Extreme Makeover: Home Edition – a TV show that engages the community and helps a family that needs a new home. On September 7th, Extreme Makeover: Home Edition announced the McPhail family as the new recipient of a complete overhaul of their Medford home.

When managing partners of InfoStructure, Scott Hansen and Jeff Rhoden, learned of the news, becoming a sponsor of the makeover event was especially meaningful because both are friends of the McPhails. According to Scott, “I’ve known C.J and Lindsay for years. They’re great people and very deserving of this wonderful event provided by Home Extreme Makeover Edition. Knowing the kinds of people CJ and Lindsay are, they will use this house to pour their hearts into many children with special needs in our community for years to come.”

While the McPhail family enjoyed a vacation at the new Aulani Disney Resort & Spa in Hawaii, the Extreme Makeoever design team, along with community volunteers, worked diligently to complete the entire renovation in a week. This marked the show’s 200th home makeover.

InfoStructure continues to emerge as a successful growth company in the IP cloud space, leveraging the power of the Internet to provide a wide range of voice and data services that it hosts within its IP network. In business since 1994, the company serves small and medium businesses with both traditional communications services, as well as its expanding suite of IP services. InfoStructure has steadily grown its workforce and customer base since its inception, and it currently serves over 5,000 customers primarily in the Pacific Northwest. For more information on InfoStructure, see
Extreme Makeover: Home Edition, the Emmy award-winning reality program now entering its ninth season, is produced by Endemol USA, a division of Endemol Holding. It’s executive-produced by Brady Connell and George Verschoor. David Goldberg is Chairman, Endemol North America. The show airs Sundays from 8 to 9 p.m. ET on ABC.

High Definition (HD) Voice

While iPhone app’s are stealing telecom headlines, another revolution is stirring in an ancient phenomenon – human voice. With the new VoIP codecs, significant telephony improvements in audio are being made, and hearing is believing!

With the rapid transition of traditional phone service to VoIP, enabled by the tremendous flexibility of IP technology, new applications are emerging to create a richer user experience. IDC research shows that “the end user experience in current implementations of VoIP can be improved in a manner that is simple yet clearly demonstrates the value and superiority of IP-based communications.” (IDC: “Can You Hear What I Mean? Polycom Delivers HD Voice”, Stofa, 2006). With most of the hype surrounding mobile data applications, texting and social networking, voice is still regarded as the most important communications vehicle for conducting mission critical business, as well as the first choice in addressing the most important personal matters.

Decades ago, FM radio trumped the clarity, depth and range of sound transmitted by AM radio. Its “higher fidelity” was the result, in part, of its greater bandwidth component. A similar evolution in voice quality is being made in VoIP communications. Phone line quality, standardized by the old Bell Telephone system, which was measured in Hertz (Hz), was designed for voice in a low frequency band at around 3,000 Hz or 3 KHz. This “narrow band” frequency remained the standard for more than half a century. While voice quality saw some improvements in the 80’s and 90’s with digital switching and the deployment of fiber optics in carrier networks, the difference in quality was slight, and it was mainly in voice amplification and ambient noise reduction.

Today, a “wide band” IP technology is emerging, which is known as high definition (HD) voice. With HD voice, a carrier network device called a codec samples the sound stream 8,000 times per second and more than doubles the width of the sound spectrum reproduced – up to 7KHz, which adds significant depth and range to the audio – a much broader difference over standard phone line voice than just loudness, like FM is to AM. Phone line audio becomes as clear as face-to-face conversation.

You can hear the difference through a simulation on our HD voice web page and separately clicking on both buttons for “Standard Voice” and “Polycom HD Voice.” In order for you to achieve this level of quality in your office phone communications, you must have VoIP service with an HD voice application built into the carrier network, like our InfoTalk Pro product (most VoIP providers still don’t offer HD voice). In addition, you will need HD-enabled IP phones, like the Polycom SoundPoint series. These phones, we believe, are the best in business VoIP technology and are affordably priced. And the best news is HD voice is available through InfoStructure at no extra cost.