Our PBX phone systems run as software on a computer and takes advantage of computer power and a user interface. By contrast a proprietary phone system often requires an installer trained on that particular system.
Our PBX Phone Systems can be managed via a web-based configuration interface or a GUI, allowing you to easily maintain and fine tune your phone system. Proprietary phone systems have difficult-to-use interfaces which are often designed to be used only by phone technicians.
With an IP PBX you can easily use a VOIP service provider for long distance and international calls. The monthly savings are significant. If you have branch offices, you can easily connect phone systems between branches and make free phone calls.
An IP Telephone system allows you to connect hardware IP phones directly to a standard computer network port. Software phones can be installed directly on the PC. You can now eliminate phone wiring and make adding or moving of extensions easier. In new offices you can completely eliminate the need for wiring extra ports to be used by the office phone system.
IP PBXs are based on the open SIP standard. You can mix and match any SIP hardware or software phone with any SIP-based IP PBX, PSTN Gateway or VOIP provider. In contrast, a proprietary phone system often requires proprietary phones to use advanced features, and proprietary extension modules to add features.
Proprietary systems are easy to outgrow. Adding more phone lines or extensions often requires expensive hardware modules. In some cases you need an entirely new phone system. Not so with an IP PBX. A standard computer can easily handle a large number of phone lines and extensions – just add more phones to your network to expand.
With our Hosted PBX Systems, we provide excellent customer service and you increase productivity! Since the IP telephone system is now computer-based, you can integrate phone functions with business applications. For example, bring up the customer record of the caller automatically when you receive his/her call, dramatically improving customer service and cutting cost by reducing time spent on each caller. Outbound calls can be placed directly from Outlook, removing the need for the user to type in the phone number.
Since our Hosted PBX is software-based, it is easier for developers to add and improve feature sets. Most VoIP phone systems come with a rich feature set, including auto attendant, voice mail, ring groups, advanced reporting and more. These options are often very expensive in proprietary systems.
Hot desking, the process of being able to easily move offices/desks based on the task at hand, has become very popular. With an IP PBX the user simply takes his phone to his new desk – No patching required! Users can roam too – if an employee has to work from home, he/she can simply fire up their SIP software phone and are able to answer calls to their extension, just as they would in the office. Calls can be diverted anywhere in the world because of the SIP protocol characteristics!
SIP phones are easier to use! Employees often struggle using advanced phone features. Setting up a conference, or transferring a call on an old PBX requires detailed instructions.
Not so with InfoStructure’s Hosted PBX – all features are easily performed from a user friendly Windows GUI. In addition, users get a better overview of the status of other extensions, of inbound calls, call queues, and presence via the IP PBX Windows client. Proprietary systems often require expensive “system” phones to get an idea what is going on on your phone system and even then, status information is cryptic at best.
Investing in InfoStucture’s Hosted PBX Phone System makes a lot of sense, not only for new companies buying a phone system, but also for companies who already have a PBX or a traditional phone system. An IP PBX delivers such significant savings in management, maintenance, and call costs, that upgrading to a Hosted PBX should be the obvious choice for any company. Send us an email here or call us today at 541.773.5000 to talk to one of our expert sales consultants!