911 Service Over InfoStructure VoIP

How does 911 emergency service work with VoIP telephone service?

InfoStructure provides a safe and reliable means of communication in times of emergency. InfoStructure 911 Dialing service operates differently than traditional 911, and because your safety is important to us, it is important that you provide us the street address where you will be using your InfoStructure VoIP service.

Most of our customers have access to either basic 911 or Enhanced 911 (E911) service. With E911 service, when you dial 911, your telephone number and registered address is simultaneously sent to the local emergency center assigned to your location, and emergency operators have access to the information they need to send help and call you back if necessary.

Customers in locations where the emergency center is not equipped to receive your telephone number and address have basic 911. With basic 911, the local emergency operator answering the call will not have your call back number or your exact location, so you must be prepared to give them this information. Until you give the operator your phone number, he/she may not be able to call you back or dispatch help if the call is not completed or is not forwarded, is dropped or disconnected, or if you are unable to speak. As additional local emergency centers become capable of receiving our customers’ information, InfoStructure will automatically upgrade customers with basic 911 to E911 service. InfoStructure will not give you notice of the upgrade.

You must register the physical location where you will utilize InfoStructure VoIP for each phone line. Also note that if you move your device to another location, you must register your new location. If you do not register your new location, any 911 call you make may be sent to an emergency center near your old location. You will register your initial location of use when you subscribe to the service.

IMPORTANT NOTE: 911 Dialing service over InfoStructure VoIP will not function in the event of a high-speed Internet or power outage or if your high-speed Internet or InfoStructure VoIP service is terminated.

WiFi phone: A WiFI phone is one that enables users to make phone calls from public WiFi hotspots or residential WiFI network environments. Besides voice calls, these phones can be used to send e-mails wirelessly.