Business VoIP is on the rise since it is a scalable and cost-effective option for leveraging telephone communications across an organization. Advocacy for VoIP services is all over the world of telecommunications not simply because of the hard data produced to support it, but because there are many real case studies of business VoIP success:
• NuVo Technologies, a Hebron, KY producer of high-end audio equipment, would have 20 – 30 callers hang up while on hold with its traditional phone system. With no abilities to project how long callers would be on hold or any real abilities to monitor the hold queue, the situation cost the company business. After transitioning to a VoIP system, NuVo can better analyze call patterns and field customer needs. Furthermore, the system aids in telecommuting which helps business continuity and emergency management.
• The Mennonite Mission Network, a religious outreach group which supported four offices and as part of its mission had nearly 30 long-distance employees and staff traveling all over the world, needed an effective replacement for its aging phone systems. Due to the need for mobility in missionary work, it was decided that as much flexibility as possible was needed in the solution. Ultimately, the MMM saved $15,000 to $18,000 a year with the new system and recouped its investment in 25 months.
• Sportsman’s Warehouse, a national chain of outdoor retailers, was achieving a 50% annual growth and had a phone system that could not keep up with that growth. The company needed a centralized phone systm to keep up with the rapid growth and new locations popping up across the country. Their goal is always to have customers in the store within two weeks of occupying a new building, a goal which the easy setup of a VoIP system helps achieve. With its new system the company is able to manage 2000 phones with an IT department of just 22 employees.
These are just a handful of business VoIP success stories. Contact InfoStructure and we will explain how we have assisted our customers in making this winning transition.