For the sake of convenience, cutting costs, or accomplishing out-of-office tasks, many employees today work from remote locations, including their homes, airports, coffee shops, other offices or just about anywhere their work takes them where they can stay connected. The challenge of these “virtual offices” is having a level of communication that is as accessible, flexible and productive as that of an office environment with in-house systems optimized for business communications. An answer to this challenge has been emerging for a decade and is just beginning to reach critical mass – hosted VoIP.
Hosted VoIP has many names, like hosted PBX, IP telephony, managed VoIP, and others that all point to the same thing – unified voice and data applications that are accessible through the Internet. Because these applications are “hosted” (I.e. they reside on a carrier’s servers), and not maintained at a particular business office, they can be accessed from anywhere on the planet…sort of like mobile phone ap’s but without all the downloading and with greater business efficiency than a mobile phone. These applications range from advanced PBX features to local and long distance calling, web conferencing, speech-to-text messaging, video, point-and-click calling, Internet faxing and much more.
The versatility of hosted VoIP platforms enables carriers to integrate new ap’s without you having to purchase additional systems, hardware or software. And because the platforms are scalable, you can add, delete and modify phone extensions or calling features on the fly. Your office phone number follows you around, whether you use an IP phone or soft client (a phone function manipulated from your PC screen, along with a headset). In other words, all of your outbound calls carry your name and/or office number, providing continuity in identification, and your inbound calls are received on the same number. And through a web interface, you have the ability to manage all of your communications. In fact, you have all of the exact same communication features that you would enjoy from your office on the same platform; nothing is sacrificed in your virtual office. You just can’t accomplish these things with a typical phone system!
Above all, hosted VoIP is an economical alternative. When you consider the huge capital cost, maintenance costs, and peripheral equipment expenses required with in-office phone systems, along with monthly phone line and long distance costs, hosted VoIP will usually save your business a bundle. Most providers offer hosted VoIP as a managed service billed monthly.
For more information on hosted VoIP, visit our web page on InfoTalk Pro – an innovative hosted VoIP solution from InfoStructure.